Contact and Feedback
Where can I submit feedback?
Choose the appropriate channel based on the type of feedback:
| Feedback type | Channel |
|---|---|
| Product issue feedback | On the official website, go to “Account → User Feedback → Help & Feedback” in the lower-left corner; or in the App, go to “Account → Settings → Feedback” |
| Chat quality feedback | After the chat ends, click “👎” and describe the issue type and what went wrong |
| Account appeals / complaints and reports | [email protected] |
| Media inquiries | [email protected] |
| Kimi API support | Log in to the Open Platform to find customer support contact information and the developer community |
| Official WeCom customer support | Follow the WeChat Official Account “月之暗面Kimi”, then use the bottom menu “Contact Us” - “Contact Customer Support” to find the official customer support WeCom account |
| Investor contact | [email protected] |
Product issue feedback
On the official website, go to “Account → User Feedback → Help & Feedback” in the lower-left corner
Official WeCom customer support
Customer support channels for common questions
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