Kimi Membership Support Contacts
If you have a membership-related issue, you can get help through the channels below.
Dedicated Support for Paid Members
Email: [email protected]
For issues such as:
- Membership benefits not received
- Payment or deduction errors
- Help with plan upgrades or downgrades
- Invoice requests
Emails from paid members will be prioritized. Please include your account information and screenshots of the issue so we can identify the problem more quickly.
General Support
Email: [email protected]
For issues such as:
- Questions about product features
- Technical issues during use
- Account-related issues (non-payment)
- Feature suggestions and feedback
In-Product Feedback
You can also submit feedback directly in Kimi:
- Web version: Click the “Feedback” button in the lower-left corner of the page, describe your issue, and submit it.
- Mobile App: Go to “Me → Help & Feedback”, then tap “Report an Issue”.
In-product feedback automatically includes your device and account information, which helps us troubleshoot faster.
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